Are you having trouble with your TV displaying a message that the Home page isn't available or the Home screen isn't loading? Don't worry, we're here to help! Follow these simple steps:
 

First, make sure your TV is connected to your network. Just go to Menu or > All Settings > Network > Test Connection.

• If it says you're connected, you can leave the menu.
• If the network test shows that network isn't connected, or the connected speed is 0 or unavailable, don't panic! We have some handy network troubleshooting steps right here.

Next, try refreshing the Home page by clearing the cache. This is easy to do. Go to Menu or  > All Settings > System > Menu Language > Select Spanish or French (but don't close the menu!). 

Now, wait for the Home page to load. If it doesn't load, it might be due to your home network running slow.

Once the Home page loads, you can switch the menu language back to English.

If the Home page still doesn't load, we'll need to reset your TV. This is also easy to do. Just go Menu or > Admin & Privacy >Reset to Factory Defaults > Reset TV.

Need more help?

For support with onn powered by VIZIO products: Click here to reach out to our Customer Support Team.

For support with all other VIZIO products: Click here to connect with us.