Q: My Program guide information is incorrect.
A: Please make sure your Zip Code is correct, follow the steps below.

You can update the stored zip code any time by opening the side navigation menu, clicking on “Settings”, then to “Antenna Settings”. There will be a menu option titled “Enter Zip Code”. If a zip code has previously been saved, it will display on this menu bar on the right side.
 

Q: My TV received an update and I can't find my antenna channels.  Where are my antenna channels?
A: Antenna channels can now be found under WatchFree+ on your VIZIO TV. 

You can access WatchFree+ antenna channels: 

• Pressing the "WatchFree" button on your VIZIO remote. 

                                                     OR

• Pressing the "Input" button on your VIZIO remote and selecting "Antenna". 

Note :  the "Antenna" input will always direct to WatchFree+ once you receive this update. 

Once you have launched WatchFree+, you'll want to sort by antenna channels. To do this, you'll want to open the "Categories" menu. 
 

• Press and hold down the OK button on the TV remote control until the Categories menu appears on the right.
• Navigate DOWN to Antenna and press OK. (NOTE: Antenna will appear as the last option on the list).

Q: Setup and Scanning for Channels or Missing Channels
A: To receive antenna channels, an antenna or coax cable must be connected to the TV and a channel scan must have been performed. Scanning for antenna channels looks for local analog or digital channels the device is able to save to watch. 

You can initiate a channel scan from two places:

• The TV system settings menu.
• The WatchFree+ settings menu.

Note: If you have previously scanned for channels, the previous scan will apply to this update. You will not need to scan again.


 

• After scanning for channels enter your zip code.
• Saving the zip code ensures we are presenting accurate information for current and upcoming programming for antenna channels.

• The last step in the scan process will be to choose any antenna channels you want hidden from the Program Guide.
• Hiding antenna channels will not display in the Program Guide and you will not be able to tune to them via remote.
• You can always navigate back to this page to unhide channels previously hidden.

Q : Updating Zip Codes
A: You can update the stored zip code any time by opening the side navigation menu, clicking on “Settings”, then to “Antenna Settings”. There will be a menu option titled “Enter Zip Code”. If a zip code has previously been saved, it will display on this menu bar on the right side. 




Q: How To Enter Channels:
A: If you are looking to navigate to a specific channel by entering the number in directly, you can do so in two ways depending on your remote. 
 

• Simply use the number pad on the remote to enter in the channel number you'd like to switch to.
• The numbers entered will appear on screen.

Remote DOES NOT have a number pad:

• While WatchFree+ is launched, press the "WatchFree" button on the VIZIO remote to bring up the on-screen number pad.
• You can now use the on-screen keypad to enter in the channel number you would like to select. 

Q: How To Edit Parental Controls: 

A: WatchFree+ will now house the parental controls for local channels as well. To access Parental Controls:

• Press the "OK" button on the VIZIO remote to launch the guide. 
• Press the "Left Arrow" key on the VIZIO remote. This should display the menu options. 
• From this left-hand menu, select the "Settings" menu. This will appear as a gear icon.

After selecting "Settings" the "Parental Controls" option will be selected by default. 



Parental Control abilities include:

• Create a PIN code. 
• Lock Individual Channels.
• Lock Movies/TV Shows by rating. 

Q: How To Change Closed Captions:

A: Note : Closed Captions can still be enabled simply by pressing the "CC" button on your VIZIO remote. This is true whether the user is using WatchFree+ or has skipped all of the network setup steps and does not accept any of our terms. 
 

 

Closed Captioning information for local channels can now also be managed from within the WatchFree+ menu. 

To access Closed Captioning: 

• Press the "OK" button on the VIZIO remote to launch the guide. 
• Press the "Left Arrow" key on the VIZIO remote. This should display the menu options. 
• From this left-hand menu, select the "Settings" menu. This will appear as a gear icon. 
• From the "Settings" menu, navigate to "Closed Captions".

From the "Closed Captions" menu you can adjust the following settings: 

Need more help?

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