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Service Request
Before submitting a Service Request, the following should be completed:
- Does the issue happen on multiple devices (cable box, game console, DVD player)?
- If the issue only happens on one device, it may be an issue with that device & not your TV.
- Disconnect then reconnect your cords to the device & TV. Also try using different cords.
- Try a power cycle:
- Power off the TV using the remote or the power button on the TV.
- Unplug the TV from the power outlet.
- With the TV unplugged, hold down the power button on the TV for 15 seconds.
- Plug the TV back into the power outlet.
- Turn the TV back on to verify it resolved the issue.
- Try a factory reset:
- Using the VIZIO remote, press the Menu button.
- Use the Arrow buttons on the remote to highlight System and press OK.
- Highlight Reset & Admin and press OK.
- Highlight Reset TV to Factory Defaults and press OK.
- If you have not manually reset the parental code, please input 0 0 0 0 when it asks for the password.
- Highlight Reset and press OK.
- Wait for the TV to turn off.
- The TV will turn back on and the Setup App process will begin.
- If you have a Sound Bar (not a TV), try a power cycle:
- Power off the Sound Bar using the remote or the power button on the Sound Bar.
- Unplug the Sound Bar from the power outlet.
- With the Sound Bar unplugged, hold down the power button on the Sound Bar for 15 seconds.
- Plug the Sound Bar back into the power outlet.
- Turn the Sound Bar back on to verify it resolved the issue.
To help you move through the process, the following information may be required:
- We may need a clear photo or scan of your purchase receipt as a .png, .jpeg or .pdf document.
- If the issue is related to the picture or screen, photos of the issue will be required.
Requesting service is not a guarantee service will be performed. A technician will review your request before approval and contact you if any additional information is needed before a service event is scheduled.
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No troubleshooting guide found.
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Warranty status could not be validated. Please contact support for options. VIZIO Support site.
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Great news! Based on the information you've provided, it looks like your device is likely in warranty. Before we complete service, we're going to walk through a few questions that will help us determine if the issue is with your device. If you've already contacted customer support and have answered these questions, please provide your case number below.