Service Request

1. Does the issue happen on multiple devices (cable box, game console, DVD player)?
   • If the issue only happens on one device, it may be an issue with that device & not your TV.
2. Disconnect then reconnect your cords to the device & TV. Also try using different cords.
3. Try a power cycle:
   • Power off the TV using the remote or the power button on the TV.
   • Unplug the TV from the power outlet.
   • With the TV unplugged, hold down the power button on the TV for 15 seconds.
   • Plug the TV back into the power outlet.
   • Turn the TV back on to verify it resolved the issue.
4. Try a factory reset:
   • Using the VIZIO remote, press the Menu button.
   • Use the Arrow buttons on the remote to highlight System and press OK.
   • Highlight Reset & Admin and press OK.
   • Highlight Reset TV to Factory Defaults and press OK.
   • If you have not manually reset the parental code, please input 0 0 0 0 when it asks for the password.
   • Highlight Reset and press OK.
   • Wait for the TV to turn off.
   • The TV will turn back on and the Setup App process will begin.
5. If you have a Sound Bar (not a TV), try a power cycle:
   • Power off the Sound Bar using the remote or the power button on the Sound Bar.
   • Unplug the Sound Bar from the power outlet.
   • With the Sound Bar unplugged, hold down the power button on the Sound Bar for 15 seconds.
   • Plug the Sound Bar back into the power outlet.
   • Turn the Sound Bar back on to verify it resolved the issue.

• We may need a clear photo or scan of your purchase receipt as a .png, .jpeg or .pdf document.
• If the issue is related to the picture or screen, photos of the issue will be required.